At Khana Khalo, we strive to provide our customers with the highest quality of service and products. Your satisfaction is paramount to us. However, in line with our commitment to maintain the quality and safety standards for all our customers, we have set forth the following policy regarding refunds and exchanges:
1. No Refunds: All sales made through Khana Khalo are final. We will not be able to provide refunds for any orders once they have been confirmed and processed.
2. No Exchanges: We do not offer exchanges on any of our products. Every order is prepared with utmost care and precision to meet our standards and your expectations.
3. Order Issues: In the unlikely event that you receive an incorrect order or there are issues with the product, please reach out to our customer service team immediately. While we cannot offer refunds or exchanges, we will address the situation in the best way possible to ensure your satisfaction.
4. Feedback: We value feedback from our customers. If you are not satisfied with your order for any reason, we urge you to get in touch with us. Your insights help us improve and serve you better in the future.
5. Safety & Quality: Due to the perishable nature of our products and for the safety and well-being of our customers, we cannot accept returns or exchanges. This ensures every dish you receive from Khana Khalo is fresh, safe, and of the highest quality.
Thank you for understanding and supporting our policies. These measures are in place to protect both the integrity of our products and the health of our valued customers. We appreciate your trust in Khana Khalo, and we are always here to make your culinary journey with us delightful.